Convenient condo, but with major parking issues
I rented this condo for a week in February for a group of 5 friends. The positive aspects of the condo (highlighted by other reviewers) were unfortunately outweighed by a very bad parking situation. I knew ahead of time that we would be driving two cars between the five of us and called TurnKey to see if there would be two spaces. I was assured of this, and we also received an email a week prior to our visit with details about the two passes and available spaces. This email was inaccurate and we only had one pass when we arrived. To make a long story short, despite spending our precious vacation time on the phone trying to sort this out, one of the cars was towed. We were promised reimbursement for this and the TurnKey people were very helpful, but the whole situation put a huge damper on our trip. The nice things reviewers have said about the condo are all totally true; it's very convenient (IF you are only going to Aspen/Ajax mountain; you have to take a shuttle to the other 4 mountains and Snowmass can take >30 min to get to) and clean. It is probably best for 4 people max, unless one or two people don't mind having no privacy and using the pullout bed in the living room. The only other headache was that we rented through VRBO but the place is managed by TurnKey, so it was always inconvenient to try and access our vacation details and figure out which company to contact. Add to the mess that once you're there, you have to go to Farias real estate company to get the parking pass, and it just makes the whole thing so complicated. Also, my friend brought her dog (which she brings everywhere) and felt that the pet fee was quite high ($200). But we had a hard time finding a place in Aspen that would even consider pets, so maybe that's standard for the area. In summary, I would recommend this place for 4 or less people who are traveling without a car.
reviewed on 03/10/2017 by Undisclosed
response on 3/12/2017:
Hi Katy, thank you for leaving this review and helpful feedback. We are so sorry to hear about the parking issues that came up and for any inconvenience they caused as well. Here at TurnKey, it is our highest priority to make sure our guests have the best experience possible, but if problems arise, we do try our very best to make things right in any way we can. It looks like we were able to refund you for that towing, and again, we apologize that happened at all. Please be assured we have updated the process and instructions for obtaining parking passes so this will not happen again. That being said, our condo is only listed as providing parking for one vehicle, so we are a bit confused if you received different information. With regards to our pet fee, it is actually an additional cleaning fee. It goes towards a deeper clean of the home upon checkout so that there is not evidence left of a pet for the next guest (who may be allergic, for instance). This type of clean includes steaming carpets and furniture, which does involve extra work on behalf of the housekeepers. Again, we certainly wish your stay had been a better one. As you can see from all of our 4 & 5 star reviews, most guests have great stays with us. Thanks again for your patience, and if we can do anything else, please reach out and let us know. -The TurnKey VR Team
Location, Location, Location!
This condo is in the heart of Aspen. Perfect location for walking around downtown to the shops and restaurants. It is also just a block away from the Gondola that takes you up the mountain. The condo is so close and convenient you can come home from lunch while skiing. It’s also feet away from Sky Hotel’s bar which has a great Après Ski and less than a block away from the Little Nell, which is also famous for their Après Ski. My boyfriend and I would come home from skiing drop our ski equipment off at the condo and walk back over to Après Ski. Its beyond convenient. The fireplace in the front room makes for a cozy atmosphere. We had a fire going every night. The condo is fully equipped and can comfortably accommodate 4 adults. Everything is extremely clean. I would definitely stay here again.
reviewed on 01/13/2017 by Undisclosed
Base of Aspen Mtn. Condo
Best location ever! Aspen is a walking town and this condo is in the perfect location to walk to everything. Also just a few steps away from the gondola if anyone is renting for a ski trip.
The condo is walking distance to all the best restaurants and shopping as well as good walking trails. The condo was very clean and was big enough for a family of 4. Our only complaint was how uncomfortable the bed was. The other downfall was the condo above us was being renovated and they started either right at 8am or before...not great for sleeping in but hopefully will be completed before the next guest stays there.
I would rent this condo again only because the location was so great.
reviewed on 10/08/2016 by Undisclosed
response on 12/5/2016:
Thank you so much for the review and kind words about our property! We are so happy to hear that you thoroughly enjoyed your stay with us. We could not agree more about how great the location of this condo is. We really appreciate you taking the time to share your feedback and we do apologize for any inconvenience you encountered during your stay. We completely understand that construction can be a bit of a downfall, and we are hoping that they’ll be completing that very soon. We have also reached out to our team about the comfort of the bed, and will be looking into this for any future stays. You were perfect guests and we appreciate you taking care of our home as if it were your own. Please come stay again anytime!
-The TurnKey VR Team
great ski or adventure condo; excellent location next to Sky Hotel and Little Nell
I rented this charming condo for an Aspen ski getaway with my girlfriend. Location at the base of Ajax is essential, and the keyless entry worked brilliantly. Bedrooms were comfortable with plenty of closet space. The kitchen was clean, spacious and had everything we needed, plus the outdoor grill allowed for a BBQ one night!
Even better was the fireplace, which made for at least one romantic evening. And when I was not being Romeo, being able to walk 39 steps (I counted) from the door of 39 Degrees to the door of the condo après après-ski is genius!
reviewed on 06/13/2016 by Undisclosed
Lovely condo right at the base of Aspen
My family and I rented this place for a weekend in Aspen and were very pleased with the accommodations. The entry is keyless, so we were able to get right into the condo, drop our bags, and go grab lunch.
Everything was extremely clean and easy to find. There was even a little tablet that we could use as a digital concierge. This was a huge advantage over traditional rentals.
We would definitely stay here again and look forward to returning.
reviewed on 06/13/2016 by Undisclosed