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3BR w/ Hot Tub & Game Room
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3BR w/ Hot Tub & Game Room
26 reviews
Big Bear Lake, California
The Property
Bedrooms
3
Bathrooms
3
Sleeps
10 people
Type
House
Pets
Pets Allowed
Sq. footage
2025 sq. ft.
Beds
1 King, 1 Queen, 1 Sofa Bed, 1 Bunk
Check in / out
Check in
Anytime after 3pm
Check out
10am
Description
3BR Chalet w/ Hot Tub & Game Room—Near Skiing & Dining, Walk to Lake
Every Stay Includes
Complimentary Wi-Fi
Secure keyless entry
Professional cleaning
24/7 local support
Hotel-grade linens
Starter set of toiletries
Local recommendations
Amenities
AMENITY
Combination tub/shower, Shower, Toilet, Tub
ATTRACTIONS
Library, Museums, Playground, Recreation center, Restaurants, Churches, Health/beauty/spa
ENTERTAINMENT
Books, Dvd player, Games, Pool table, Satellite / cable, Television, Toys, Xbox, Wii
GENERAL
Clothes dryer, Hair dryer, Heating, Internet, Linens provided, Living room, Parking, Towels provided, Washing machine
KITCHEN
Coffee maker, Dishes & utensils, Dishwasher, Full kitchen, Microwave, Oven, Refrigerator, Stove, Toaster, Blender, Cooking utensils, Pots / pans, Glassware, Silverware, Tea kettle
LOCAL SERVICES AND BUSINESSES
ATM/bank, Fitness center, Groceries, Hospital, Medical services
OUTSIDE
Balcony, Deck / patio, Golf, Outdoor grill
POOL SPA
Hot tub
SPORTS AND ADVENTURE ACTIVITIES
Skiing
SUITABILITY
Children welcome, Pets considered
LIVING
Ceiling fans, Clothes hangers
BUSINESS
Nearby ATM, Nearby post office, Nearby internet cafe, Nearby FedEx, Nearby bank
CONVENIENCE
Area fitness center, Nearby medical services, Nearby grocery, Movie theatres, Golf course, Free wifi
OUTDOOR
Fenced-in yard, Private entrance
GEOGRAPHIC
Near beach, Close to town, Near public transportation, Near lake, Near ski resort
CHILDREN'S AMENITIES
Children's books
Housekeeping Review - Excellent
On 11/12/2018 by Serhiy V
Loved it
The only problem was the single bed room downstairs smelt like mold.
On 10/23/2018 by Christina C.
Response on 11/1/2018
Hi Christina, Thank you so much for taking the time to leave this review on our property. Judging by your review markings it appears you had a great stay and we are glad to hear it. We would like to apologize for the smell of the downstairs bedroom. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. We can’t wait to have you stay with us again! -The TurnKey VR Team
Housekeeping Review - Very Good
On 09/28/2018 by Kyle Keith H
Housekeeping Review - Very Good
On 09/13/2018 by Rachel L
Housekeeping Review - Excellent
On 08/24/2018 by Matthew M
Cute cabin
Our overall experience was great because we had such a good time. The stay was definitely not perfect however. The cabin size and amenities were perfect for our group and we appreciated the ability to text the rental company with issues there was however multiple issues with our stay. With this heatwave we are currently having we were happy to see a portable air conditioner in the cabin. After turning it on we realized it was missing a piece which caused water to leak all over the living room floor. While cooking dinner, we smelled a strong gas odor which we realized was caused because the oven door did not close all of the way. The futon in the master bedroom that was broken, the supports were shot so when our 3 year old sat down the cushion hit the floor. With all of these problems the rental agency got back to me right away and even brought over 2 new floor fans. The second night we barbecued since the over was not working which worked out nicely. When we went to use the bbq the third night we realized the propane tank was out. I attempted to contact the rental agency however they didn’t get back to me for over 2 hours. The frustrating part was that we purchased food to cook, we had no way of cooking it, and then we had to order takeout for dinner. We would stay here again because it was a great location and had amenities we enjoyed it would just be nice for the problems we encountered be part of the precheck for when new guests arrive.
On 08/23/2018 by Sarah E.
Response on 9/13/2018
Hi Sarah, Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration that we were unable to address it during your stay. Please be assured that since your stay, we've repaired the portable air conditioner, oven and have passed your feedback to our team regarding the propane. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, please reach out any time on our 24/7 guest hotline and let us know. -The TurnKey VR Team
Housekeeping Review - Excellent
On 08/18/2018 by Sarah E
Housekeeping Review - Excellent
On 08/14/2018 by Dominic R
Overall we had a great stay.
We had a great stay at the cabin. There was plenty of room, and the beds were comfortable. Location of cabin is fantastic as well. We all enjoyed the hot tub and game room...a Great addition to the cabin. They provided shampoo, conditioner & even make-up removal wipes, a fantastic, and thoughtful touch! Only a few details and I would have given five stars. 1) The coffee grinder Didn’t work 2) there wasn’t a hair dryer, which most rental places provide at least one. 3) smoke detector battery was low, so it was beeping for part of our stay.. something that could have been checked & replaced before booking. Overall we had a wonderful time, & would stay again.
On 08/07/2018 by Undisclosed
Response on 8/28/2018
Hello Elena, Thank you so much for your review, and we’re happy to hear you had a great stay at our place! That being said, we’re so sorry for the issues you encountered during your stay with us. We wish we had known during your stay so that we could have helped out -- our 24/7 guest hotline is always available if anything ever comes up while staying at one of our properties. Please be assured we’re checking on everything you’ve mentioned, and we’ll make sure it all gets resolved. If there is anything else we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team
Housekeeping Review - Very Good
On 08/05/2018 by Maria Elena H
Housekeeping Review - Good
On 07/27/2018 by Karla M
Housekeeping Review - Good
On 07/18/2018 by Rahul M
Housekeeping Review - Very Good
On 07/10/2018 by Charlene V
Housekeeping Review - Excellent
On 06/15/2018 by Alyssa H
Housekeeping Review - Excellent
On 05/24/2018 by Patrick A
Housekeeping Review - Excellent
On 05/02/2018 by Alexa E
Family fun adventure
Charming on inside, furniture need to be replace espacially beds and couch in master bed room. More and better pots and pans, clean and wash bedding after each stay, ran out of hot water quickly when showering. New pillows on all beds.
On 04/03/2018 by Undisclosed
Response on 4/12/2018
Hi Sherry, Thank you for your review and helpful feedback! Please let us assure you that our local Field Operations Team is checking on everything you’ve mentioned and will make sure each of your concerns are addressed as needed. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. If there is anything else we can still do for you, please reach out any time and let us know. -The TurnKey VR Team
Housekeeping Review - Excellent
On 03/26/2018 by Lisa T
Great time
flawless
On 02/27/2018 by Robert T.
Housekeeping Review - Excellent
On 02/02/2018 by Christine A
Housekeeping Review - Very Good
On 01/25/2018 by Eddie P
Book this cabin now!
The cabin was very clean. It had everything we needed for our annual family ski trip. We have booked a different cabin for the last 5 years. This one is one of our favorites.
On 01/23/2018 by Christine A.
Housekeeping Review - Excellent
On 12/29/2017 by Alexandra S
Great Stay!!
Christmas Time getaway with family. Everything was great. Loved the house and location. Turnkey was very helpful and answered all my questions within moments. I recommend this house and will stay again. Very clean and spacious and comfy.
On 12/20/2017 by Nancy C.
Housekeeping Review - Excellent
On 12/17/2017 by Nancy C
Housekeeping Review - Excellent
On 12/01/2017 by Steven M