TurnKey handles everything from taking photos, writing your rentals property listing description, and marketing it to potential guests. We also manage reservations, guest injuries, payments, check-in/check-out, communications, and entry into your home with our proprietary digital technology.
Your home will always be guest ready since we provide professional housekeeping, upkeep (e.g., pool cleaning, etc.), and more. We even manage vendors, dispatch emergency maintenance, provide 24/7 local guest support.
When we say we do everything - we actually mean it.
If you are interested, pleaseinquire now and we will more than happy to send you our homeowner agreement so you may review.
We also synchronize your availability calendar so every site shows the right rates and availability all of the time. We believe no other property manager markets more than TurnKey - after all, if we don’t book up your home we don’t make any money either! Each site has a slightly different business model, but in general most have a combination of a small commission that is charged to the owner and a fee that gets charged to the guest. Of course all bookings on the TurnKey website have no additional cost associated with them.
During inspections we will restock consumable items like soap, toilet paper, shampoo, and even perform simple maintenance like changing remote control batteries or light bulbs for lamp fixtures or ceilings either foot or lower in height if spares are available on site.
We do require a regular pest-control service in southern markets, snow removal in winter areas, and we strongly recommend an annual garage door service plan, gutter cleaning in heavy leaf areas, and twice-yearly window washing. We can set these up for you. The bills for service will be set up in your name and sent directly to you.
Also, be mindful that any and all vacation rental homeowners should heavily consider getting a home warranty.
In an effort to keep your guests and property safe, we will install several types of noise monitors and customize the decimal level settings for your specific property. Our local teams will receive an alert if the noise volume exceeds these settings and address it for you.
TurnKey requires each guest to purchase a minimum $3,000 damage waiver. This enables owners to rest assured damage is covered. However, owners should expect that from time-to-time normal wear-and-tear will happen outside the policy. A standard in the property management industry is to withhold 4% of gross rents to cover the costs of small items. TurnKey does not do this. Owners should expect every now and then they might have to replace a fork or knife, do some touch-up painting, replace a sink or shower fixture, etc. All homes experience periodic maintenance. Guests do sign a contract committing to paying for damage via their credit card on file, and there are strict policies when additional cleaning is needed as well.
Often we are asked what types of things are replaced under this policy. Generally a good rule of thumb is that well-maintained, durable items in good working condition, that are damaged as a result of a guest’s actions are covered. The damage waiver is not a guarantee that nothing will ever be broken or stop working in your home. It is intended to be replace broken or damaged items that resulted from a guest making a mistake.
Everything from small appliances, to plumbing fixtures, furniture and electronics eventually wear-out. If a guest drops a blender and it smashes on the floor, the damage protection kicks in. But if a guests is using a blender that is several years old and it just stops working, it is not replaced as part of the damage waiver. If a rug is dirty from regular foot traffic, it is not replaced as part of the damage waiver. If a guest spills a bottle of red wine on a rug, the damage waiver kicks in. If a guests sits down on an inexpensive couch and a leg breaks off, it is generally not their fault. If a guest spills pasta sauce all over it, then the damage waiver applies.
The damage waiver applies to most furniture as well. It does not apply to things like fragile antique seating or dining tables, inexpensive plastic seating, furniture that is clearly old, worn, visibly weak or rusted. These are all items we highly recommend removing from a home for safety purposes. And while we love inexpensive furniture from Ikea or other discount stores, it is known not to be very durable. The damage waiver does not apply to furniture that is not designed to hold up to regular guest use, particularly MDF or plastic.