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Private Hot Tub, Walk to Slopes in Keystone
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Private Hot Tub, Walk to Slopes in Keystone
12 reviews
Keystone, Colorado
The Property
Bedrooms
2
Bathrooms
2
Sleeps
6 people
Type
Condominium
Pets
No Pets
Beds
1 King, 1 Sofa Bed, 2 Full
Check in / out
Check in
Anytime after 3pm
Check out
10am
Description
Private Hot Tub, Walk to Slopes in Keystone
Every Stay Includes
Complimentary Wi-Fi
Secure keyless entry
Professional cleaning
24/7 local support
Hotel-grade linens
Starter set of toiletries
Local recommendations
Amenities
KITCHEN
Full Kitchen, Refrigerator, Coffee Maker, Ice Maker, Microwave, Cookware, Cooking Utensils, Pots / Pans, Dishwasher, Glassware, Stove / Oven, Silverware
LIVING
Linens, Washer & Dryer, High Speed Internet, Fireplace, Elevator, Central Heat Only, Cable
BUSINESS
Nearby ATM, Nearby Post Office, Nearby Bank
CONVENIENCE
Area FitnessCenter, Nearby Medical Services, Nearby Grocery, Golf Course
CULTURE
Museums, Recreation Center
OUTDOOR
Deck, Patio, BBQ Grill, Hot Tub
GEOGRAPHIC
Near Ski Resort
ENTERTAINMENT
Cable TV, Satellite TV, CD Player, DVD Player, Wireless Internet, Books
Great property, terrible management company
The unit is awesome, great location, hot tub and fireplace a plus. However Turn Key Management was extremely poor. The heat was out in the master bed room. They said they would send a space heater over right away. It arrived on day 5 of our 6 day stay. On night 5 the unit above got a new washer and dryer but installer screwed up water line and a leak developed in hall ceiling. After 3 calls and a drip now going into a flood of water soaking everything we banged on doors until we found the local manager. As I am standing with her in the upstairs unit Turn Key called and said they were currently on the phone with the local manager and had resolved the problem. However she was standing next to me and was furious they had not called her. After I asked how that could be he realized he was caught and then offered to knock 25% off may stay for the inconvenience. My guess is that Turn Key has probably lost a customer as the units got really soaked from them not resolving the issue.
On 01/05/2018 by Undisclosed
Response on 1/10/118
Hi Robert, Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration that we were unable to address it during your stay. Please be assured that we are looking into the issues to prevent these from happening again. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Although not a great excuse, we had an after-hours number for the property management company, and we connected with another personnel about the issue. We will make sure to update our information to have the correct numbers in case of emergencies. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, please reach out any time on our 24/7 guest hotline and let us know. The TurnKey VR Team
Outstanding Visit
This was a beautiful family vacation in an amazing property. Just lovely.
On 07/31/2017 by Undisclosed
Housekeeping Review - Excellent
On 07/26/2017 by Kathy P
Housekeeping Review - Excellent
On 06/29/2017 by John & Janet P
SUPER STAY!
Excellent location, excellent condo and excellent management!!
On 06/25/2017 by Gary C.
Keystone vacation
This place was awesome! Large enough for our family, comfortable and had all the amenities of home! Beautiful views of the slopes and the walk was not bad at all! Would definitely stay again!!
On 03/29/2017 by Undisclosed
Housekeeping Review - Excellent
On 03/24/2017 by John & Janet P
Housekeeping Review - Excellent
On 03/11/2017 by Frederic G
Housekeeping Review - Excellent
On 03/10/2017 by Mark R
Housekeeping Review - Good
On 01/22/2017 by John & Janet P
Housekeeping Review - Excellent
On 01/05/2017 by Neil N
Housekeeping Review - Good
On 12/28/2016 by Cindy P
Housekeeping Review - Excellent
On 11/19/2016 by John & Janet P