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3BR Black Dog Hideaway w/ Hot Tub in Tahoe Donner
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3BR Black Dog Hideaway w/ Hot Tub in Tahoe Donner
20 reviews
Truckee, California
The Property
8 people
Dogs Allowed
Sq. footage
1463 sq. ft.
1 King, 1 Queen, 1 Bunk
Check in / out
Check in
Anytime after 3pm
Check out
The Black Dog Hideaway - 3BR Tahoe Donner w/ Private Hot Tub and Shared Pool
Every Stay Includes
Complimentary Wi-Fi
Secure keyless entry
Professional cleaning
24/7 local support
Hotel-grade linens
Starter set of toiletries
Local recommendations
Books, Dvd player, Foosball, Games, Satellite / cable, Television, Toys, Wii
Children welcome, Pets considered
Close to town, Near public transportation, Near lake, Near ski resort
Communal pool, Hot tub
Area fitness center, Nearby medical services, Nearby grocery, Golf course, Free wifi
ATM/bank, Fitness center, Groceries, Hospital, Medical services
Nearby ATM, Nearby post office, Nearby internet cafe, Nearby FedEx, Nearby bank
Coffee maker, Dishes & utensils, Dishwasher, Full kitchen, Microwave, Oven, Refrigerator, Stove, Toaster, Cookware, Cooking utensils, Pots / pans, Glassware, Silverware, Tea kettle, Keurig machine
Balcony, Golf, Tennis
Ceiling fans, Washer & dryer, Fireplace, Clothes hangers
Library, Museums, Recreation center, Restaurants, Churches, Health/beauty/spa
Pack n play, Booster seat
Clothes dryer, Fireplace, Hair dryer, Heating, Internet, Iron & board, Linens provided, Living room, Parking, Towels provided, Washing machine
Combination tub/shower, Shower, Toilet, Tub
Beach toys, Private entrance, Beach chairs
Housekeeping Review - Excellent
On 03/16/2019 by Leslie C
Housekeeping Review - Excellent
On 03/11/2019 by Lisa B
Polite, but No Effort, No Ability to Resolve or Repair a Problem
I will never rent from a rental managed by TurnKey again, and I do not recommend that you do, if you want any reliable service.

Our stay might have been fine if the rental had been in good condition, but in this case, a main amenity was not working. While TurnKey was easy to contact on the phone, they didn’t put any obvious effort into repairing the problem. No one came to the house to check the problem during our entire 4-night stay.

* The main reason we rented one of their houses was for the private hot tub – we paid at least a 30-40% premium for this and were happy to, but sadly it was broken upon arrival.
* TurnKey politely answered our calls and “sent messages to the local service team,” BUT no one ever showed up during our entire 4-night stay.
* We called daily to follow up and never spoke to anyone with authority who would meaningfully discuss the issue. The hot tub was never fixed, or even checked.
* After our stay, I requested a refund. I expected them to research similar rentals *without* hot tubs, and refund the difference. Plus we spent a frustrating amount of time following up with them daily. We could have spent 40% less for similar. They offered us a meager 15% refund.
* I responded that the refund offer was not fair and asked 3 different customer service people (over 3 days) to speak with someone to discuss the issue. Each said they would have a “local service manager” call me back. A week later, nothing.

Note: I recognize we’re talking about a luxury amenity, but we wanted a nice weekend and we specifically decided to splurge for a place with a private hot tub. There were plenty of other nice places without hot tubs that we could have opted for – for much less.

It was extremely frustrating to speak with customer service people who couldn’t actually do anything other then pass on messages. I basically left voicemails without ever receivi
On 03/03/2019 by Alison L.
Housekeeping Review - Very Good
On 03/02/2019 by Nicholas R
Housekeeping Review - Excellent
On 02/26/2019 by Katherine L
Housekeeping Review - Excellent
On 01/31/2019 by Ronda S
Housekeeping Review - Very Good
On 01/28/2019 by Kieran D
Housekeeping Review - Excellent
On 01/17/2019 by Sarah C
Nice rental
This home was as described. Very clean, everything in working order. It was nice to have a couple basics in the pantry (salt, pepper, sugar, etc). It is closer to Truckee which is convenient. Guest passes to rec center. The hot tub was fun! I would stay here again.
On 01/08/2019 by Amy W.
Housekeeping Review - Excellent
On 12/23/2018 by Aaron W
Housekeeping Review - Excellent
On 12/21/2018 by Amy W
Housekeeping Review - Excellent
On 12/16/2018 by Ronald B
Housekeeping Review - Very Good
On 11/17/2018 by Malte U
Housekeeping Review - Excellent
On 09/17/2018 by Nancy and Joseph S. R
Housekeeping Review - Excellent
On 07/26/2018 by Elaina R
Wonderful cabin!
What a wonderful cabin! We have rented many cabins in Tahoe Donner over the years, and this was my favorite. Very homey and comfortable, extremely well-appointed. Everything you could need was there from beach chairs to a crock pot! The house was very clean and well organized. Great location. Charming backyard to sit and read in. My only criticism, and it is minor, is that the upstairs, had a funny smell, but we just opened the windows. It looked like the carpet was new, so maybe that’s where the smell was coming from. I would recommend this property, and hope to have the pleasure of returning. Thank you to the owners for their hospitality.
On 07/22/2018 by Undisclosed
Response on 8/2/2018
Hi Jennifer, Thank you for taking the time to leave a review and share your experience! We’re so happy to hear you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
Great place for the family time!
We had very good experience! The place is clean and well equipped. We enjoyed large lobby area and patio.
On 06/21/2018 by Undisclosed
Housekeeping Review - Excellent
On 05/26/2018 by Nancy and Joseph S. R
Great escape
My husband and I wanted a little get away for my birthday. We got to the house and the front was very inviting. The inside was clean and had a welcoming feeling. The kitchen was stocked with everything from plates and silverware down to measuring cups. It was the perfect get away on a quite street. It felt like you were tucked back in the woods. Such a wonderful weekend and I will definitely be going back time and time again.
On 05/24/2018 by Undisclosed