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Tahoe Donner Family Mountain Lodge
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Tahoe Donner Family Mountain Lodge
19 reviews
Truckee, California
The Property
Bedrooms
4
Bathrooms
2.5
Sleeps
10 people
Type
House
Pets
Dogs Allowed
Sq. footage
1800 sq. ft.
Beds
2 King, 4 Twin, 1 Bunk, 1 Full
Check in / out
Check in
Anytime after 3pm
Check out
10am
Description
Tahoe Donner Family Mountain Lodge - Access to Unrivalled Amenities
Every Stay Includes
Complimentary Wi-Fi
Secure keyless entry
Professional cleaning
24/7 local support
Hotel-grade linens
Starter set of toiletries
Local recommendations
Amenities
GEOGRAPHIC
Near Beach, Close to Town, Near Public Transportation, Near Lake, Near Ski Resort
BUSINESS
Nearby ATM, Nearby Post Office, Nearby Internet Cafe, Nearby FedEx, Nearby Bank
OUTDOOR
Deck, Balcony, Shared Pool, Tennis, Beach
CONVENIENCE
Area FitnessCenter, Nearby Medical Services, Nearby Grocery, Movie Theatres, Golf Course
KITCHEN
Full Kitchen, Refrigerator, Coffee Maker, Ice Maker, Microwave, Toaster, Cookware, Cooking Utensils, Pots / Pans, Dishwasher, Glassware, Stove / Oven, Silverware, Tea Kettle
LIVING
Ceiling Fans, Linens, Washer & Dryer, High Speed Internet, Fireplace, Hair Dryer, Central Heat Only, Cable, DVD, Games
CULTURE
Museums, Recreation Center
ENTERTAINMENT
Cable TV, DVD Player, Games, Wireless Internet, Books
Housekeeping Review - Excellent
On 07/22/2016 by Cori and Sean C
Housekeeping Review - Very Good
On 07/29/2016 by Brian And Charlene H
Housekeeping Review - Excellent
On 08/01/2016 by Stephanie S
Housekeeping Review - Very Good
On 08/13/2016 by Cynthia C
Housekeeping Review - Excellent
On 12/27/2016 by Maria K
Housekeeping Review - Excellent
On 01/01/2017 by Betsy C
Housekeeping Review - Excellent
On 01/08/2017 by Natalia K
Housekeeping Review - Very Good
On 01/27/2017 by Aiko L
House In Truckee
The house was very nice and we were all comfortable. The heat didn't seem to rise to the third floor. One complaint I did have and I did call Turnkey about this. They automatically send a letter saying if there is no one there the day before or coming after our departure we can come in earlier than 3pm or leave later than 10am. They told me someone was at the place on the day of our arrival so we could not come before 3pm. We arrived at 2:30pm and no one was there. It was clear no one was there because we had to shovel snow off the front porch and the snow blocking the garbage can shed and there was nothing in the garbage can so clearly no one was staying there till the day of our arrival and they said we could not come earlier than 3pm. On the day of our departure we left at 10:30am and no one, not even the cleaning people came at 10am. I did three loads of sheets in the laundry to help the cleaning people because we left a little later but they didn't even come so I ended doing a lot of laundry. When I called for a later departure because we had three kids under ten, they said no because the cleaning people were coming. I would have appreciated a little bit more honesty on their part. I think the 10am departure is a bit early and that makes this place a little undesirable the next time.
On 01/31/2017 by Undisclosed
Response on 2/10/117
Thank you so much for the review and helpful feedback. We are happy to hear that you had a comfortable stay with us and really liked that house! That being said, we certainly apologize if you felt we were not being honest with you about our standard check-in and check-out times. Within the Guest Policy Agreement that was signed at the time of booking the reservation, we did specify that the standard check-in time would be 3:00 pm and the standard check-out time would be 10:00 am. When early arrivals or late departures are available to our guests, we are thrilled to offer them, but unfortunately they were not this time. Thanks so much for doing those loads of laundry though, as our Housekeeping Team really appreciated the help! By the way, you were absolutely perfect guests, and if there is anything else at all we can do for you, just reach out to let us know! -The TurnKey VR Team
Housekeeping Review - Excellent
On 02/22/2017 by Monte M
Housekeeping Review - Excellent
On 02/24/2017 by Melanie R
Housekeeping Review - Excellent
On 03/04/2017 by Carrie P
Housekeeping Review - Very Good
On 07/01/2017 by Dale M
Housekeeping Review - Excellent
On 07/23/2017 by Timothy B
Housekeeping Review - Very Good
On 07/30/2017 by Mary W
Housekeeping Review - Excellent
On 08/08/2017 by Molly O
Last Minute Getaway
This house was great for our group. The two downstairs bedrooms were great for the older teens and 20 somethings. Our 14 year old son loved being up in the loft and we had a little piece and quiet in the master on the mid-level. Kitchen was surprisingly lacking in pots and pans. The bbq was also disappointing! The house was super clean but there are no window coverings in the master bedroom or bath so we were up at dawn and had to hang a sheet on the glass door in the bathroom for privacy from the backyard deck! The house is also on a fairly busy road so nice to be close to things but a little noisy.
On 08/09/2017 by Mary W.
Response on 8/13/117
Hello Mary, Thank you so much for taking the time to leave a review! We appreciate your feedback and are so happy to hear that you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
Housekeeping Review - Excellent
On 08/09/2017 by Kate P
Housekeeping Review - Very Good
On 10/23/2017 by Cori and Sean C
Housekeeping Review - Good
On 12/08/2017 by Cori and Sean C